FAQ's

HOW TO PLACE AN ORDER? Once you have finished adding items to your cart, simply click the “Check Out” button on the Shopping Bag page which you can access on the top right of your screen and we will guide you through the checkout process.

WHICH METHODS OF PAYMENT DO YOU ACCEPT? We accept credit cards, debit cards, PayPal, and bank transfers (via PayPal). We accept VISA, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Meta Pay, and Shop Pay.

HOW SAFE IS MY PERSONAL INFORMATION? Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW DOES SHIPPING WORK? We partner with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, the USA, Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way.

We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping & delivery page.

WHAT IF I NEED SOMETHING? No worries! Contact us and we'll do our absolute best to guide you!

CAN I CANCEL AN ORDER? We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at happytails673@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.